Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

Klarna’s Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments. Klarna will take the payments from your debit or credit card directly so you don’t have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 30 days and Pay in 3. When you choose Klarna they will also check the information you provide and your financial situation.

Yes, you can. If you see Klarna Pay in 30 days/Pay in 3 when you go to an online checkout then it is available to you. Every time you use Pay in 30 days/Pay in 3, Klarna will check to see whether you can use the service again for each additional purchase.

Klarna offers products based on a number of factors such as the purchase amount, previous order history. If you are 18 or over, you can improve your chances of being offered Klarna products by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted before does not mean it will be offered for every order. In turn, if your application for Klarna is denied, it does not mean it will be denied for future orders.

If you want to purchase something using Klarna, you’ll need to share your current billing address, email address, phone number and your credit or debit card details. If Klarna need to talk to you urgently they’ll use the phone number you’ve shared. For any other information Klarna need to share with you, they’ll send this to your email address.

When you use Klarna, they will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

You can pay Klarna any time within 30 days of your purchase, interest-free. You can make this payment using a credit or debit card on the Klarna app or by logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

Yes. Just go to the Klarna app or log onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by Shop18. All transactions take place through connections secured with the latest industry standard security protocols.

Klarna will notify you by email, SMS or push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

Klarna is a credit product and you are required to make your scheduled payments to Klarna. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule. Klarna will send you multiple friendly reminders before payment is due so you can make sure you’ve got enough money to pay. If payment fails, you may be charged a late fee, subject to their T&Cs.

If you don’t make your payments you will be in arrears as Klarna is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders’ credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.

If you have not received your goods please contact us to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as SHOP 18 have confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

As soon as the SHOP18 have registered your cancelation or your return, the refund will normally be processed within 5 business days.

Once the refund is registered against your order, any remaining payments will be cancelled and the amount already paid will be refunded to the original payment method.

Once SHOP18 have received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

Once SHOP18 have received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Visit the Klarna app, or go to Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.