Contact Us

Get in contact with our customer care team to ask any questions, enquire about products or orders, or for anything else.

Address

103 Bradford Rd, Leeds LS28 6AT

Phone Number

0845 900 5911

E-mail Address

hello@shop18.co.uk

Opening Hours

Mon-Sun: 08:00-20:00

Send Us a Message

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    Frequently Asked Questions

    If your parcel has not arrived 5 days after you have expected it, please contact us and we will help to find a solution.

    Please contact us immediately after placing your order if you wish to amend or cancel it. If your order has already been processed, we will be unable to cancel it. However, you can easily return the item to us for free. Visit our order returns page.

    Yes. Our delivery partners offer order tracking as standard. You will receive tracking information via email on how to track your order once it is dispatched.

    Of course! We ship all orders in plain brown boxes or envelopes so that the only person who knows what is inside delivery is you. See what our packaging looks on this page.

    Yes absolutely. You can read more about how we keep the SHOP 18 website secure here.