Frequently Asked Questions

Yes. Our delivery partners offer order tracking as standard. You will receive tracking information via email on how to track your order once it is dispatched.

Please contact us immediately after placing your order if you wish to amend or cancel it. If your order has already been processed, we will be unable to cancel it. However, you can easily return the item to us for free. Visit our order returns page.

Yes absolutely. You can read more about how we keep the SHOP 18 website secure here.

Of course! We ship all orders in plain brown boxes or envelopes so that the only person who knows what is inside delivery is you. See what our packaging looks on this page.

If your parcel has not arrived 5 days after you have expected it, please contact us and we will help to find a solution.